Privacy policy

Shivers Jewels (“we”, “our”, “us”) operates this website and online store (“Services”) for the sale of imitation jewellery in India. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit or make a purchase from our website or otherwise interact with us.

By accessing or using our Services, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy and applicable Indian laws.

1. Applicability of Indian Law

This Privacy Policy is governed by and complies with:

The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
The Digital Personal Data Protection Act, 2023, where applicable

2. Personal Data We Collect

“Personal Data” means any information that identifies or can reasonably identify an individual.

a. Personal Information

We may collect the following personal data:

Name
Billing and shipping address
Email address
Phone number

b. Sensitive Personal Data or Information (SPDI)

As defined under Indian law, we may collect:

Payment information such as debit/credit card details, UPI, wallet details, or other payment instrument information (processed securely via authorized payment gateways)

Note: We do not store card details. All payments are processed through secure third-party payment gateways.

c. Account & Transaction Information

Username and password
Order history, returns, exchanges, cancellations
Wishlist and cart activity

d. Technical & Usage Information

IP address
Browser and device details
Website usage, navigation patterns, and interaction data
Cookies and similar technologies

e. Communication Data

Emails, messages, or information shared with customer support

3. Sources of Personal Data

We collect personal data:

Directly from you when you place an order, create an account, or contact us
Automatically through cookies and similar technologies
From service providers such as payment gateways, logistics partners, and Shopify
From third parties where permitted by law

4. Purpose of Collection and Use

We use your personal data only for lawful purposes, including:

Processing orders, payments, deliveries, returns, and refunds
Creating and managing user accounts
Providing customer support
Improving website functionality and user experience
Sending order updates and service-related communications
Sending promotional or marketing communications (with your consent)
Preventing fraud and ensuring platform security
Complying with legal obligations

5. Consent

By providing your personal data, you consent to its collection and use in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

6. Disclosure of Personal Data

We may share your personal data only when necessary and only with:

Service providers such as Shopify, payment processors, courier partners, IT and hosting providers
Marketing partners for promotional communications (with consent)
Legal authorities when required by law, court order, or government request
Business transfers such as mergers or restructuring

All third parties are required to maintain confidentiality and reasonable security practices.

7. Shopify & Third-Party Services

Our store is hosted on Shopify. Your data may be processed by Shopify and its authorized partners to enable website functionality, payments, analytics, and fraud prevention.

Shopify’s handling of personal data is governed by its own privacy policy available on its website.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functions
Analyze website traffic
Improve user experience
Support marketing efforts

You may disable cookies through your browser settings, though some features may not function properly.

9. Data Security Practices

We implement reasonable security practices as required under Indian law, including:

Secure servers and encrypted connections
Restricted access to personal data
Use of trusted third-party service providers

However, no method of transmission over the internet is 100% secure.

10. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

11. Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted upon request.

12. Your Rights Under Indian Law

You have the right to:

Access your personal data
Request correction or updating of inaccurate data
Withdraw consent
Request deletion of personal data (subject to legal obligations)
File a complaint with the Grievance Officer

To exercise these rights, contact us using the details below.

13. Grievance Redressal Officer

In accordance with Indian law, the details of the Grievance Officer are:

Grievance Officer: Shivers Jewels
📧 Email: shiverssid@gmail.com
📍 Address: 323, C Block, Sumel Business Park-6, Ahmedabad, Gujarat – 380004, India

We will respond to grievances within a reasonable time, as prescribed by law.

14. International Data Transfers

Your personal data may be stored or processed outside India by trusted service providers (including Shopify). We ensure that such transfers comply with applicable data protection standards.