Shipping policy

At Shivers Jewels, we are committed to delivering your orders in a timely, transparent, and reliable manner, in compliance with applicable Indian consumer laws.

Order Processing & Dispatch

All confirmed orders are processed and dispatched within 1–2 working days, unless otherwise mentioned on the product page.
Orders are dispatched only after successful payment confirmation (except Cash on Delivery orders).

Delivery Timeline

Orders are typically delivered within 5–7 working days from the date of dispatch.
Delivery timelines may vary depending on the delivery location (pincode), courier partner, public holidays, or unforeseen circumstances.
Any significant delay will be proactively communicated to the customer.

Shipping Charges

Prepaid Orders: Free shipping across India
Cash on Delivery (COD): Free shipping across India
A ₹100 COD convenience charge is applicable on all Cash on Delivery orders.

All applicable charges are clearly displayed at checkout before order confirmation, in compliance with pricing transparency requirements.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, and Email.
Customers can track the shipment in real time using the provided tracking link.

Delivery Attempts & Non-Acceptance

Courier partners typically attempt delivery up to 2–3 times.
If an order is returned due to non-availability, refusal, or incorrect address provided by the customer, re-shipping charges may apply.
Shivers Jewels is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided at checkout.

Delays, Force Majeure & Exceptions

Delivery may be delayed due to circumstances beyond our control, including but not limited to weather conditions, natural disasters, strikes, government restrictions, or courier disruptions.
In the event a delivery location becomes unserviceable, the customer will be informed and offered an alternative solution or a refund, as applicable.